Privacy Policy

This Privacy Policy explains how ALEXMEX LLC (“AlexMex”, “we”, “us”) collects, uses and protects personal information when you visit alexmex.store or use our advertising services. Our address is ALEXMEX LLC, 33 N Gould St, Sheridan, WY 82801-6317, United States.

1. Information we collect

• Information you give us: your name, email address, company name, website address, phone number and any details you include when you contact us or become a client.
• Client account information: when you hire us, the access you grant us to your Google Ads, Meta (Facebook & Instagram), TikTok, analytics and website accounts, and the campaign data inside them.
• Billing information: invoicing details needed to bill our plans. Card payments are processed by our payment provider; we do not store full card numbers.
• Technical information: when you visit our website, our hosting provider automatically records standard server data such as IP address, browser type, pages visited and the date and time of the visit.

2. How we use your information

• To reply to your enquiries and prepare your free ad audit
• To provide, manage and report on the advertising services you have hired us for
• To send invoices and manage your account
• To keep our website secure and working properly
• To meet our legal, tax and accounting obligations

We do not sell your personal information.

3. Cookies

Our website currently uses only the cookies needed for it to function. If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent first.

4. Who we share information with

We share information only when needed to run our business or deliver our services:

• Service providers such as our website hosting provider, email provider and payment processor, who handle data on our behalf
• Advertising platforms such as Google, Meta and TikTok, when we run campaigns in your accounts on your instructions
• Authorities when the law requires it

Each advertising platform processes data under its own privacy policy.

5. How long we keep information

We keep enquiry information for as long as needed to answer you, and client and billing records for as long as our contract and legal obligations require. When you end our services, we remove our access to your ad accounts.

6. Security

We use reasonable technical and organisational measures to protect personal information, including secure connections (HTTPS) and limited access to client accounts. No method of transmission or storage is completely secure.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict how we use it. To make a request, email us at contact@alexmex.store. We will not discriminate against you for exercising your rights.

8. Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect their personal information.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

10. Contact us

ALEXMEX LLC
33 N Gould St, Sheridan, WY 82801-6317, United States
contact@alexmex.store